Frequently Asked Questions

No. Each individual is permitted only one betgee account. Duplicate accounts violate our Terms & Conditions and will be permanently closed. Any balances or bonus funds held in duplicate accounts are subject to forfeiture. If you have lost access to your existing account, please contact our support team rather than registering a second time — we can help recover your original account.

To complete KYC (Know Your Customer) verification, you typically need a valid government-issued identity document — your CNIC (Computerised National Identity Card), passport or driving licence. You may also be asked for a recent proof of address (utility bill or bank statement dated within three months) and evidence that you own the payment method used to deposit. Submitting clear, complete documents speeds up the review process.

Identity verification (KYC) is a standard requirement on all licensed online betting platforms. It confirms that you are at least 18 years of age, verifies account ownership and fulfils anti-money laundering (AML) obligations. Betgee requires KYC to be completed before processing any withdrawal. Submitting your documents promptly prevents delays and keeps your account fully functional. For full details, see our Privacy Policy.

Click the 'Forgot Password?' link on the login page and enter your registered email address. You will receive a password reset link within a few minutes. Click the link in the email, set a new strong password and log back in. If the email does not arrive, check your spam folder. If you still cannot access your account, email [email protected] (plain text — not a clickable link) or use live chat.

Betgee accepts registrations from users located in Pakistan. However, Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. Betgee is not licensed, endorsed or regulated by the Government of Pakistan, PTA, the State Bank of Pakistan or any Pakistani authority. Pakistani users are solely responsible for assessing whether their participation complies with applicable local laws. This is not legal advice.

Familiar Pakistani payment references such as Easypaisa and JazzCash may appear as options in the betgee cashier. These are listed as contextual payment methods only. Betgee does not represent that Easypaisa, JazzCash or any other payment provider endorses, supports or authorises gambling-related transactions. Users should verify their payment provider's own terms and conditions before initiating a transaction.

Yes, betgee supports PKR (Pakistani Rupee) as an account currency where available. When PKR is selected, your balance, deposits, withdrawals and wager amounts are all denominated in Rupees. Minimum deposit amounts in PKR are shown in the live cashier. If you deposit via a method that processes in a different currency, a conversion fee may apply. Exchange rates are displayed at the time of the transaction.

Withdrawal processing times depend on the payment method and whether your KYC verification is complete. Most methods are processed within 24 to 72 hours of an approved request. Bank transfers — such as those via HBL, UBL, Meezan Bank or Bank Alfalah — may take additional time depending on the bank's processing schedule. Incomplete identity verification is the most common cause of withdrawal delays.

Minimum withdrawal amounts vary by payment method and are displayed in the cashier at the time of your request. For PKR accounts, the minimum is shown in Pakistani Rupees. Betgee reserves the right to adjust these thresholds with advance notice. Withdrawal requests below the applicable minimum cannot be processed — you will need to wait until your balance meets the threshold for the chosen method.

The most common reasons for a pending withdrawal are: incomplete KYC documents, an active AML review, an unmet wagering requirement on a bonus-funded balance, or a temporary delay from the payment processor. Log in to your account to check whether any verification steps are outstanding. If your withdrawal has been pending for more than 72 hours without explanation, contact support at [email protected].

Yes, betgee covers Pakistan Super League (PSL) fixtures and major T20 tournaments including ICC events. You can typically find pre-match and live in-play markets covering match winner, top batsman, total runs, over-by-over totals and more. Market availability depends on the fixture schedule and whether the live data feed for the match is active. PSL betting markets are among our most popular with Pakistani users.

Yes, betgee's live casino section features real-time table games hosted by professional live dealers, including baccarat, blackjack, roulette and game-show-style titles. Games stream in HD and run around the clock. Minimum and maximum bet limits vary by table. You must be logged in with a verified balance to access live casino games. All live casino titles are subject to the same responsible gambling tools as sports betting.

In-play betting lets you place wagers on matches already in progress. Odds update in real time to reflect the current match state. There is a brief processing delay on all in-play bets to prevent exploitation of data latency. Betgee reserves the right to suspend in-play markets at any moment — particularly during critical events such as a wicket falling in cricket or a penalty being awarded in football. Bet confirmation requires the odds to remain stable for the duration of the delay.

If a sporting event is abandoned, cancelled or significantly reduced in scope before the conditions for a valid result are met, betgee's standard policy is to void affected bets and return stakes to your account. The specific rules depend on the sport and market type. For cricket, matches reduced by weather or D/L method may still produce a valid result depending on the governing body's official outcome. Full settlement rules are available in the Platform's help section.

A wagering requirement (also called a rollover) is the number of times you must wager a bonus amount before it can be withdrawn as cash. For example, a PKR 1,000 bonus with a 20x wagering requirement means you must place PKR 20,000 in qualifying bets before a withdrawal is permitted. Specific multipliers, qualifying games and bet types are listed in each promotion's individual terms and conditions.

Whether a bonus applies to sports betting markets depends on the specific promotion's terms. Many welcome bonuses cover both sports and casino. However, accumulator bets with very short odds per selection — or bets on certain game types — may not contribute at the full rate towards wagering requirements. Always read the promotion terms before opting in to understand which bet types and markets count toward your rollover.

If you withdraw before completing the wagering requirement on an active bonus, the outstanding bonus funds and any associated winnings are forfeited. Only your original real-money deposited balance (minus any losses) may be withdrawn early. Betgee recommends checking your bonus progress in the account dashboard before initiating any withdrawal. Full rules are set out in our Terms & Conditions.

Go to the Responsible Gambling section in your account settings and select Self-Exclusion. Choose a duration — from 6 months to indefinite — and confirm. Your account is locked immediately, deposits are blocked and all marketing communications stop within 24 hours. Alternatively, if you cannot access your account, contact [email protected] or use live chat to request exclusion directly. See our Responsible Gambling page for step-by-step guidance.

Betgee uses TLS 1.3 / 256-bit SSL encryption for all data in transit. Passwords are stored using strong cryptographic hashing — never in plain text. Internal access to personal data is restricted on a need-to-know basis. Betgee does not sell personal data to advertisers. For full details on how your information is collected, stored and used, please review our Privacy Policy.

Contact betgee support immediately via live chat or by emailing [email protected]. Our team will review recent account activity and, where necessary, lock your account pending investigation. You should also change your password and review the security of your registered email address. Enabling two-factor authentication (2FA) — if not already active — adds a significant layer of protection against future unauthorised access.