Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how betgee ("betgee", "we", "us", "our"), the operator of the online betting and gaming platform accessible at betgee.cam, collects, uses, discloses, stores and protects the personal data of users ("User", "you", "your") who access or use the Platform.

By registering an account on betgee or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. This Policy is incorporated by reference into betgee's Terms & Conditions, which are available at betgee.cam/terms-conditions.

Betgee takes its data protection obligations seriously. We process personal data only where a lawful basis exists for doing so and we implement appropriate technical and organisational measures to protect data against unauthorised access, loss or misuse. This Policy should be read alongside our Responsible Gambling Policy, which describes how certain sensitive data categories related to gambling behaviour are handled.

2 Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

3 Personal Data We Collect

Betgee collects the following categories of personal data in the ordinary course of Platform operation. We apply the principle of data minimisation: we collect only what we genuinely need.

3.1 Registration & Account Data

• Full legal name
• Date of birth (for age verification purposes)
• Gender (optional, where provided)
• Email address
• Mobile phone number
• Residential address (including city — e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar — and country)
• Username and encrypted password
• Security question responses

3.2 KYC & Identity Verification Data

• Government-issued identity document details (CNIC, passport or driving licence number, issue and expiry dates)
• Document images uploaded for verification
• Proof of address documents
• Payment method ownership verification materials

3.3 Financial & Transaction Data

• Deposit and withdrawal amounts, dates and methods
• Payment instrument details (masked card numbers, wallet identifiers such as Easypaisa or JazzCash account references, bank account references for Raast or bank transfers via HBL, UBL, Meezan Bank or Bank Alfalah) — note that these are collected for transaction processing only and do not imply any endorsement relationship
• Transaction history and balance records
• Currency (PKR or alternative where selected)

3.4 Gambling Activity Data

• Bet history, wager amounts, game selections and outcomes
• Session duration, frequency and timing patterns
• Bonus opt-ins and wagering progress
• Responsible gambling tool usage (limit settings, self-exclusion requests, time-out activations)

3.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system and browser information
• Session identifiers and authentication tokens
• Platform access timestamps and navigation logs

3.6 Communications Data

• Support ticket content and chat transcripts
• Email correspondence with our team
• Survey responses and feedback submissions

4 How We Collect Your Data

Betgee collects personal data through the following channels:

• Directly from you: When you create an account, complete KYC, make a deposit, place a wager, submit a support request, complete a survey or otherwise interact with the Platform.
• Automatically: Via cookies, web beacons, server logs and similar tracking technologies when you browse or use the Platform. See Section 9 for our Cookies Policy.
• From third-party verification providers: Identity verification and fraud screening services that return a verification status or risk score based on the documents you submit.
• From payment processors: Transaction confirmation data returned by payment gateways following a deposit or withdrawal request.
• From publicly available sources: Sanctions lists, politically exposed persons (PEP) databases and publicly available legal records, where required for AML compliance.

5 Purposes of Processing & Legal Basis

The table below sets out the primary purposes for which betgee processes personal data, the categories of data involved and the legal basis relied upon.

6 Data Sharing & Disclosure

Betgee does not sell or rent your personal data. We share personal data only in the circumstances set out below, and only to the extent necessary:

• Service providers (Processors): Cloud hosting providers, payment processors, identity verification services, customer support platforms and analytics tools that process data on betgee's behalf under contractual data processing agreements.
• Game and platform technology providers: Licensed game studios and sportsbook data providers may receive limited session and wager data necessary to deliver the game or market in real time.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or a request from a competent regulatory or financial intelligence authority. Betgee will comply with lawful requests and will notify affected Users where permitted to do so.
• AML/fraud screening databases: Sanctions list providers, PEP screening services and fraud detection networks, strictly for compliance purposes.
• Business transfers: In the event of a merger, acquisition, restructuring or sale of all or part of betgee's business, personal data may be transferred to the acquiring entity. Affected Users will be notified in advance where practicable.

7 International Data Transfers

Betgee operates internationally and your personal data may be processed in countries outside Pakistan, including the jurisdiction in which betgee holds its gaming licence. Where data is transferred internationally, betgee takes steps to ensure that an adequate level of data protection is maintained, such as through contractual protections with data processors, or by relying on recognised adequacy frameworks where applicable.

Users who are located in Pakistan should be aware that their data may be processed outside Pakistan. Betgee does not represent that the processing jurisdiction's laws are equivalent to any specific Pakistani data protection framework. By using the Platform, you acknowledge and consent to the international transfer of your data as described in this Policy.

8 Data Retention

Betgee retains personal data for as long as is necessary for the purposes described in this Policy, subject to applicable legal and regulatory requirements. The following general retention principles apply:

• Active account data: Retained for the duration of the account relationship and for a defined period following account closure, consistent with our AML obligations and dispute resolution requirements.
• KYC and identity documents: Retained for a minimum of five (5) years following the end of the customer relationship, in accordance with standard AML record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years following the transaction date.
• Support communications: Retained for a period of up to three (3) years or until resolution of any related dispute, whichever is later.
• Marketing consent records: Retained for the duration of the marketing relationship plus a reasonable period to evidence the consent.
• Technical logs: Retained for up to twelve (12) months in aggregated or pseudonymised form for security and analytics purposes.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to an individual.

9 Cookies & Tracking Technologies

Betgee uses cookies and similar technologies on the Platform. Cookies are small data files stored on your device that help us remember your preferences and deliver a consistent experience across sessions.

9.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for Platform security, session authentication and core functionality. These cannot be disabled without disrupting normal Platform use.
• Functional cookies: Remember your preferences such as language, currency (PKR or otherwise) and responsible gambling limit settings.
• Analytics cookies: Collect aggregated and anonymised data about how the Platform is used, helping us improve the user experience.
• Marketing cookies: Used only where you have provided consent to receive personalised promotions. You may withdraw this consent at any time via your account settings.

You may manage or disable non-essential cookies through your browser settings or via the cookie preference centre on the Platform. Disabling certain cookies may affect Platform functionality.

10 Marketing Communications

With your consent, betgee may send promotional messages about new offers, bonuses, sports betting markets (including cricket, PSL, ICC tournaments, football and UFC), and platform updates via email, SMS or push notification.

You may withdraw your marketing consent at any time by:

• Clicking the unsubscribe link in any marketing email
• Updating your communication preferences in your account settings
• Contacting our support team at [email protected] (plain text — not a clickable link)

Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal, and does not prevent betgee from sending service-related transactional communications (e.g., account verification emails, withdrawal confirmations, responsible gambling alerts).

11 Your Data Rights

Betgee acknowledges that individuals hold rights over their personal data. Subject to applicable law and legitimate restrictions (such as AML record-keeping obligations), you may exercise the following rights:

To exercise any of the above rights, please contact our support team using the details in Section 16. Betgee will acknowledge your request within a reasonable timeframe and aim to fulfil it within thirty (30) days, subject to identity verification and any applicable restrictions.

12 Security Measures

Betgee implements a range of technical and organisational security measures to protect personal data against unauthorised access, alteration, disclosure or destruction. These include:

• TLS 1.3 / 256-bit SSL encryption for all data in transit
• Password hashing using industry-standard cryptographic algorithms — passwords are never stored in plain text
• Two-factor authentication (2FA) availability for account access
• Role-based access controls limiting internal staff access to personal data on a need-to-know basis
• Regular security assessments and vulnerability monitoring
• Data processor agreements requiring equivalent security standards from all third-party service providers
• Incident response procedures for data breach detection, containment and notification

While betgee takes data security seriously, no system is completely immune to breach. Users are encouraged to use strong, unique passwords, enable 2FA and report any suspected account compromise to [email protected] immediately.

13 Children's Privacy

The betgee Platform is strictly for adults aged 18 years or older — or the higher minimum age required by the applicable jurisdiction or license conditions. We do not knowingly collect personal data from persons below the minimum eligible age.

If betgee becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account closed. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

14 Third-Party Links & Services

The Platform may reference or interact with third-party services — for example, payment gateways used to process deposits and withdrawals. These third parties are independent data controllers and their privacy practices are governed by their own privacy policies. Betgee is not responsible for the data practices of third parties.

Users should review the privacy policies of any payment provider they use — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah or any other service — before initiating transactions. The mention of these providers in this Policy is for context only and does not imply any endorsement, partnership or data-sharing arrangement beyond what is necessary for payment processing.

15 Amendments to This Policy

Betgee reserves the right to update or replace this Privacy Policy at any time. Where changes are material — for example, if we introduce a new purpose for processing, begin sharing data with a new category of third party, or significantly change retention periods — we will provide reasonable advance notice via a prominent notice on the Platform and, where possible, by email to registered Users.

The updated Policy will be identified by a revised "Last updated" date at the top of this page. Continued use of the Platform after the effective date of any revision constitutes your acceptance of the revised Policy. If you do not agree with a material change, you should discontinue use of the Platform and may request account closure in accordance with the Terms & Conditions.

16 Contact Us & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a concern about how your personal data has been handled, please contact our support team. All contact details below are provided as plain text only — they are not clickable links.

If you are dissatisfied with betgee's response to a data protection complaint, you may have the right to escalate your complaint to the supervisory authority in the jurisdiction where betgee is licensed. Please refer to the regulatory information displayed in the Platform footer for details of the applicable supervisory body.