Gambling is entertainment — not a way to generate income or escape from problems. Betgee is committed to providing every player with the tools, information and support they need to stay in control at all times.
If you feel your gambling has stopped being fun, please read this page carefully and use the tools available to you. Help is real and accessible.
Betgee is strictly for adults aged 18 or older — or the higher minimum age required by the applicable operator/license jurisdiction.
Age alone does not make online gambling lawful in Pakistan. Users must comply with applicable local laws.
Built-In Player Controls
Every betgee account comes with a full suite of responsible gambling controls accessible directly from your account dashboard. These are not hidden features — they are front-and-centre, because we believe informed, in-control players are the only kind of players we want on our platform.
Set a maximum amount you are willing to deposit over a daily, weekly or monthly period. Once your chosen limit is reached, no further deposits are accepted until the period resets. Reductions take effect immediately. Increases require a mandatory waiting period before they activate.
e.g., PKR 5,000 / day · PKR 20,000 / week · PKR 50,000 / month
Cap the total amount you can lose in a given time period. Once your loss limit is reached, further bets are blocked until the period expires. This tool is specifically designed to prevent chasing losses — one of the most common patterns in problem gambling.
e.g., PKR 3,000 / day · PKR 10,000 / week · PKR 25,000 / month
Set a maximum session duration. When your time is up, the Platform will display a reminder and, if you have chosen automatic logout, will end your session. Regular breaks are proven to help maintain perspective and reduce impulsive betting.
e.g., 30 minutes · 1 hour · 2 hours per session
Take a short break from betting without closing your account entirely. Cooling-off periods are available from 24 hours up to 6 weeks. During a cooling-off period, you cannot place bets or make deposits. Promotional communications are suspended immediately.
Request a full self-exclusion from 6 months to indefinite. During a self-exclusion period, your account is locked, deposits are blocked and all marketing communications cease. Betgee will use reasonable technical measures to prevent re-registration during the exclusion term.
Enable periodic reality check notifications that display a summary of your current session — how long you've been playing, your net win/loss and the time of day. These prompts help you stay aware of your activity in real time, especially during long live events like PSL matches.
Step-by-Step
Requesting self-exclusion is straightforward and can be done at any time — no questions asked, no waiting period, no persuasion attempts from our team. Here's how it works:
If you need support beyond betgee's self-exclusion tools, we strongly encourage you to reach out to independent problem gambling helplines and counselling services available in your country or region. Betgee support can provide signposting information — contact us at [email protected] (plain text only — not a clickable link).
Know the Signs
Problem gambling can develop gradually and is not always obvious to the person experiencing it. The following signs — individually or together — may indicate that gambling is no longer recreational and that professional support may be helpful.
Spending more time or money on gambling than originally intended
Gambling to recover money lost in previous sessions (chasing losses)
Borrowing money, selling possessions or using bill money to fund gambling
Neglecting work, family or daily responsibilities due to gambling time
Feeling anxious, irritable or restless when unable to gamble
Lying to family, friends or colleagues about the extent of gambling activity
Feeling a compulsion to increase bet sizes to achieve the same excitement
Gambling as a response to stress, depression, loneliness or other problems
Repeatedly trying to cut down or stop gambling but being unable to do so
Continuing to gamble despite significant financial, relationship or health consequences
Quick Self-Check
Healthy gambling is characterised by a few consistent qualities. If your honest answers to any of these questions are "no" or "sometimes", it may be worth reviewing your gambling habits. There is no shame in seeking support early — it is always better to act before a problem escalates.
Responsible Player Checklist
I only gamble with money I can genuinely afford to lose — not money set aside for rent, food, bills or family expenses.
I set a budget before I start and I stop when it is reached, regardless of whether I am winning or losing.
I take regular breaks and I do not gamble for extended periods without stopping.
I understand that all casino games and sports betting carry a house edge or margin — long-term profit is not a realistic expectation.
I do not gamble when I am upset, tired, under the influence of substances, or when I am under significant financial stress.
I am honest with the people around me about my gambling activity and I have not hidden it from family members.
Age Policy
Betgee does not permit any person under the age of 18 — or the higher minimum age required by the operator's applicable license jurisdiction — to register, access or use the Platform in any capacity. This is a non-negotiable requirement, not a guideline.
All new registrations are subject to age verification. Betgee may request documentary proof of age at any stage, including before a withdrawal is processed. Any account found to have been opened by a person below the minimum age will be immediately closed and all associated funds forfeited.
Being of legal adult age does not automatically make online gambling lawful in Pakistan. Users in Pakistan must independently assess whether their participation complies with applicable local laws. Betgee is not licensed by any Pakistani authority and does not provide legal advice.
Where to Get Help
If you are concerned about your gambling — or the gambling of someone close to you — there are resources available. Betgee encourages players to use independent support services alongside the tools on our platform.
Our 24/7 support team can assist with activating any responsible gambling tool, processing a self-exclusion request, or providing signposting to external resources. Available in English and Urdu on request.
[email protected](plain text only — not a clickable link)
Independent problem gambling helplines and counselling services operate in many jurisdictions. If you are a Pakistani user, we recommend speaking to a qualified mental health professional or contacting a crisis support organisation in your city — Karachi, Lahore, Islamabad and other major urban centres have mental health support services available.
Gamblers Anonymous is an internationally recognised peer-support fellowship for people experiencing compulsive gambling. GA groups follow a 12-step programme and meet regularly. Chapters and contact information can be found through their international network (text-only reference — no link).
Our Pledge
The following commitments are not marketing language. They are obligations we hold ourselves to and that you should expect us to honour consistently.
Deposit limits, loss limits, time limits, cooling-off and self-exclusion are accessible from the account dashboard at all times — not hidden behind support tickets.
We will not attempt to persuade you to reduce your limits or cancel a self-exclusion during the active period. Support agents are trained on this policy.
When you activate a cooling-off period or self-exclusion, all promotional emails, SMS and push notifications are suspended within 24 hours of the request being confirmed.
Betgee does not direct promotional bonuses at players who have previously self-excluded, set high-level deposit limits or demonstrated patterns associated with problem gambling.
Play Smarter
Ready to enjoy PSL live betting, cricket markets, live casino and more? Set your limits first, play within your budget, and remember: betgee is entertainment. Have fun — safely. If you ever need support, we're here.
18+ only — or the higher minimum required by the operator/license jurisdiction.
Local laws may restrict gambling. If gambling stops being fun, stop and get help.